RESUME
EDUCATION |
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| Brown University B.A with Honors in English Literature, B.A. Middle Eastern Studies |
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| Georgetown University M.A in Communication, Culture, and Technology |
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| General Assembly User Experience Design Immersive |
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WORK EXPERIENCE |
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| AIX Team Lead, Sr. AI Experience Researcher, Cisco Systems |
02/2022-today |
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-Lead user researcher for a team of 12 on our employee AI platform used by 95K employees – Led use case evaluation, concept to GA testing framework -Own Eval set creation and error analysis; partner with data science, product and engineering to prioritize improvements and failure modes -Inform prioritization and strategy for AI product roadmap |
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| Sr. Learning Experience Designer, Qualtrics |
11/2019-02/2022 |
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– Conduct mixed methods research into learner needs in current learning ecosystem – Lead workshop with cross-functional teams to identify root causes, ideate and prototype internal services for Sales and Customer Success teams – Design and develop end-to-end learning solutions and programs with demonstrated impact on business outcomes |
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| UX Researcher, IBM Global Business Services |
01/2017-11/2019 |
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– Conduct qualitative and quantitative research sessions to evaluate experiences, lead group synthesis, – Visualize and share insights and identify new opportunities for the development roadmap – Storyboard initial service and key product page designs for key experiences and learning campaigns – Establish content structure using card sorting, task analysis, participatory design and collaboration with SME and senior stakeholders – Design in-person and remote workshops to support organizational change initiatives |
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| Learning Designer, University of Texas Health Science Center | 11/2016-01/2017 |
| – Created and managed 5 online graduate courses a semester at the School for Biomedical Informatics- Spearheaded asset creation and instructional design for federally-funded online health informatics course that trained 1,000 health professionals | |
| Graduate Associate, Center for New Designs in Learning and Scholarship (CNDLS) |
09/2013-05/2015 |
| – Consult international university faculty on online and distance learning course creation- Collaborate with designers and developers on course branding and information architecture- Compose technical documentation and marketing materials to promote online courses to D.C. metro area and abroad | |
| Webmaster & Blogger, Georgetown University, gnovis Journal |
08/2013-05/2015 |
| – Managed team in website redesign and relaunch; co-coordinated social media blasts- Analyzed and reported monthly website usage trends; prepared online journals for launch- Authored blogs on trends in communication technologies and education | |
| Video Marketing Consultant, Smithsonian Institution, Office of Public Affairs |
01/2014-05/2014 |
| – Researched and produced video content for marketing campaign- Strategized outreach to target demographics | |
| Fulbright English Teaching Assistantship to Tajikistan | 07/2012-06/2013 |
| – Led daily programming at University of Central Asia and American Cultural Center- Spearheaded and managed all aspects of nation’s first English Language Debate Tournament- Drove social media and content marketing efforts in conjunction with U.S. Embassy | |
| Institutional Affairs Intern, The John F. Kennedy Center for the Performing Arts |
01/2012-05/2012 |
| – Created department’s digital tracking process for complimentary ticketing since 2012- Acted as primary liaison between performers and government representatives in the White House, Congress, and Embassies- Managed correspondence and write collateral materials for all major meetings | |
| Assistant Administrative Coordinator, EF International Language School |
0/2011-05/2011 |
| – Redesigned orientation materials with multimedia focus to increase student engagement- Liaised with country sales offices, managed visa and logistics of up to 500 international students | |