“In the race to turn artificial intelligence from buzzword to bottom-line impact, Cisco has built one of the most comprehensive internal enablement programs in the corporate world. Its mission: to make 80,000 employees confident, capable, and eager to apply AI in their daily work.”
– Forbes article on Cisco & workforce AI (Sep 2025)
PROBLEM
How do we introduce AI to a global workforce of 80,000 employees and 30,000 contractors?
ROLE
As a lead researcher for the workforce AI experience I lead discovery for early stages of AI implementation in the workplace. Insights informed use case prioritization, investments in new agents including an HR agent, agent directory, and learning and enablement across the business.
METHODS
- Generative user interviews
- Stakeholder and SME interviews
- Persona development
- User needs analysis
- Workshops + co-creation sessions
- Opportunity identification and prioritization
- LLM evaluations
- Storyboarding and service blueprinting
- Content analysis
- Curriculum design
- Evaluative user testing
For more information on my insights at Cisco, please contact me!